In today’s competitive landscape, flooring and carpeting companies require more than just a generic Customer Relationship Management (CRM) system. They need a solution tailored specifically to their industry’s unique needs and challenges. In this article, we’ll delve into the world of CRM options, focusing on the key features and benefits offered by industry-specific solutions like Rakata CRM, and how they stack up against the competition.

Whether you’re looking to streamline operations, enhance productivity, or boost profitability, finding the right CRM can make all the difference in your flooring business’s success. Let’s explore the essential features to consider and compare, ensuring you make the best choice for your company’s future.

Rakata CRM
CarmanSIMPROCompany
Dynamics
Web-based app
Industry Specific for Flooring Companies
Export all data
Flooring quantity calculation
Integrated with Payment gateways for online payments
Integrated with all 3 major Accounts systems
GPS Tracking Software
Mobile app designed specifically for flooring surveyors and fitters
Complete Lead Management including SMS & Email sending
Regular updates
Free report building
Dedicated UK-based support

Web-Based App

With Rakata CRM, accessing your CRM is as simple as opening a browser on any PC or Mac. This flexibility allows you to manage your business from anywhere with internet access. On the other hand, Carman requires a complicated remote connection to another computer, which can introduce various challenges such as connection issues and performance limitations.

Industry Specific for Flooring Companies

Rakata CRM is meticulously crafted to meet the unique needs of flooring and carpet companies, offering tailored solutions for every aspect of the industry. In contrast, SIMPRO is a generic CRM not specifically designed for flooring management, requiring manual adaptation to suit the specific requirements of flooring businesses.

Export All Data

With Rakata CRM, you have full autonomy over exporting and importing data, giving you complete control and flexibility. In contrast, Carman may restrict access to certain data, necessitating communication with the vendor for retrieval. Similarly, while SIMPRO offers data export capabilities, it may require significant business intelligence (BI) skills to execute effectively.

Automatic Calculations of Flooring Product Costs Based on Room Dimensions Including Cuts

Rakata CRM streamlines the process by automatically calculating all flooring product costs based on room dimensions, including any necessary cuts. However, SIMPRO, being a generic CRM not tailored for flooring management, lacks this specific functionality, requiring manual calculation of costs for flooring products.

Integration With All 3 Major Accounts Systems

Rakata CRM offers seamless integration with QuickBooks Online, Sage, and Xero, allowing for efficient synchronization of data across accounting platforms. While Carman is integrated with Xero and Sage, Company Dynamics relies on its proprietary finance system, limiting compatibility with external accounting software.

GPS Tracking Software

Rakata CRM for Flooring integrates harmoniously with GPS vehicle tracking software, facilitating real-time location updates for fitters. This feature empowers businesses to inform customers of fitters’ proximity and efficiently track their whereabouts. In contrast, the other three CRMs lack this capability, restricting businesses from leveraging GPS tracking for improved customer service and operational efficiency.

Complete Lead Management Including SMS & Email Sending

Rakata CRM offers comprehensive lead management functionality, allowing businesses to efficiently manage leads and communicate with customers via SMS and email. However, Carman lacks lead management and SMS integration capabilities, as does Company Dynamics. This feature in Rakata CRM enables businesses to streamline their lead management process and enhance customer communication effectively.

Dedicated UK Support

At Rakata CRM, we go beyond just offering UK-based support. Our approach is centred around understanding the unique needs of each client and continuously improving our product to meet those needs. We believe that every business is unique and deserves a tailored solution. With Rakata CRM, you can expect personalised job management tools designed to make your business operations seamless.

Contact us today to learn more about how we can support your business on its journey to digital transformation.