What We Do
Our Products
Rakata products serve over 100 wide-ranging businesses throughout the UK and beyond. Our products are targeted at businesses that need tools to meet complex business needs. Whether it be job management, wholesale traders, retail providers, shipping and many more. All our products are developed, managed & supported in the UK. We only develop software in the cloud so all you will ever need is a device with a web browser!
Food Flow ERP
Cloud Management Software for Food&Drink Manufacturers
agri ERP
Grain/Commodity Trading Software for wholesalers, traders and agricultural companies
Maze Runner
Our load and route planning solution makes logistics more efficient and reduces business risk and environmental impact.
Fleet Guardian
Live location of your vehicles and trip history.
Rakata CRM Flooring
Rakata Customer Relationship Management (CRM) provides companies with the necessary functions and business processes.
Rakata CRM M&E
Designed specifically for mechanical and engineering companies.
We Service
Rakata provides support and consultancy for Dolibarr and SuiteCRM to customers throughout Europe. Typical customers are businesses that can see the value of these great open source solutions but would like enhanced support from experienced developers and users of the product where a simple phone call will enable customers to speak to support staff who know and understand the product and all based in the UK.
Dolibarr
It is the worlds leading open-source ERP. Rakata has been developing and supporting Dolibarr for over 10 years and can provide end-to-end services to assist your business.
Suite CRM
SuiteCRM is the leading open-source CRM in the world. If you already have your CRM, we can support your existing and enhance your instance to maximise its full potential.
Our Case Studies
Rakata products serve over 100 wide-ranging businesses throughout the UK and beyond. Our products help businesses that need tools to meet complex business needs. Whether it be job management, wholesale traders, retail providers, shipping and many more. All our products are developed, managed & supported in the UK.
CRM service
Agri-ERP
CRM and Managed Service Support
IT Support & Hosting
Rakata supports the IT infrastructure for over 100 companies and over 1500 end-point devices. Every day customers trust Rakata to ensure their infrastructure is running, maintained and working. Customers can call or email our helpdesk as many times as they need to ensure the problem is fixed and we do not put limits on customer site visits. We are partners with many of the leading players, such as Microsoft, Acronis and BitDefender, so we can provide the best tools and solutions to you.
So what makes us different?
Well, our customers tell us it is our virtual helpdesk. Every end-user computer we manage has a Rakata Calling Card installed on the desktop. Customers with any issue can simply click and call into the helpdesk. There is NO hiding. No “send us an email and we can hide from it for days”, no “call us back we are busy on the phone”. Our engineers are there to pick up any call instantly and handle it. Most issues we fix in seconds and minutes, others take longer, but we are only ever a click away.
FAQ
Can I enhance RakataCRM to meet my needs?
Yes. Almost every CRM will have and require a certain level of enhancement. That is one of the fundamental values of a CRM. We can do this in a number of ways. We can take a completely blank SuiteCRM instance and bespoke every aspect of the CRM for your needs. We also have many plugins and enhancements we have developed that can speed up the process. Alternatively, we can take many of the template CRMs we have developed for specific verticals e.g. Job Management, and People Management and further enhance this.
Will you support our SuiteCRM instance that we already have?
Yes. We have many customers whom we support and enhance their SuiteCRM. There is always a due-diligence process to understand the existing design and setup however if this is acceptable we will happily undertake support and enhance the CRM. One of Rakata’s largest SuiteCRM customers with over 800 users is an example of this process.
Does Agri-ERP work if we don't trade in Grain?
Yes. We have many customers who use Agri-ERP that have no link with Grain or any other organic material at all. Agri-ERP is a highly configurable solution designed to manage many complex processes and these do not have to be organic based. In fact, we have customers who use Agri-ERP for managing car parts, boiler spares, batteries and many more!
Customer:
Reflections Training Academy
Number of employees:
150
Length of service:
4 years
Service provided:
CRM and Managed Service Support
Problem: Reflections are one of the UK's largest Hairdressing Apprenticeship providers in the UK with over 500 students learning at any one time. With so many student applications managing this process was proving difficult, very manually intensive and prone to mistakes. There was no way to know how many students were in the application process and at what stage they were. Reflections also have many key learner software applications once a student is on a course and each one of the would need to be set up manually. If there was a system that could manage the entire end-to-end application process and then automatically manage the onboarding of student applications that value would be huge.
Solution: Rakata deployed our CRM to manage the application process. The complex and detailed application forms are now completely digital and online, the management of parent/guardian authorisation where required is completely automated and the integration into key applications is totally seamless. These applications include PICS, Active Directory, Moodle and others. Following the successful deployment of the CRM Rakata now manage the complete Technology landscape including all website hosting, and complete IT managed services for over 200 devices including servers, routers desktop & laptops across 3 sites and all associated applications.
Customer:
Pursuit Marketing
Number of employees:
800
Length of service:
12 months
Service provided:
Complete end-to-end CRM service from hosting, infrastructure, CRM design, development and support.
One of the UK's largest lead generation companies with over 800 staff Pursuit marketing had an all too common patchy landscape of various systems including spreadsheets (of course!), small databases, SAAS tools and no single point source of the truth and extremely manual processes to try and manage it all. Rakata over an 8-month period has deployed SuiteCRM, tailored it to their needs and integrated specific value add tools such as customer portals, online forms, data imports, bespoke reporting and many more. That economic benefit to Pursuit is huge. SuiteCRM is open source so there is no licence cost meaning Rakata can support the CRM as a whole based on the number of users but not licensed per user. The saving when compared to comparable solutions such as MS Dynamics & Salesforce is huge and support much more tailored to their needs.
Customer:
COMFEEDS LTD
Number of employees:
6
Length of service:
3 years
Service provided:
Agri-ERP
Problem: Comfeeds were using old manual processes to manage their day-to-day business. Unfortunately, a key employee left the company taking with them the majority of their knowledge and processing power to manage the routine activities. The management decided to deploy a solution that automated and managed these manual tasks and didn't involve any heavy upfront investment or deploy servers and hardware they would have to support.
Solution: Comfeeds LTD contacted Rakata Technology to deploy Agri-ERP. Agri-ERP now manages the complete end-to-end process for the business and the previously single points of failure have been eliminated with the easy-to-use interface. GrainLinks avoided upfront hardware costs or ongoing hardware support issues and simply pay a single monthly support cost for covering everything.