IT & Saas Support
How can we help you?
Rakata has developed SuiteCRM for over 10 years and designed and delivered many complex implementations. We also develop a number of plugins that are sold in the SuiteCRM marketplace to customers all over the world. If you are in the UK and want the functionality of SuiteCRM but the support of a UK-based company that offers phone and email support, UK-based hosting and the development skills to make your CRM really work for your business then please do not hesitate to give us a call.
Rakata can assist your business in four areas
You have identified that SuiteCRM might be the correct product for you but want to be sure? Does it scale, what is the best way to approach design and implementation, and what are the dos and don’ts? Let’s start!
Design & Configuration
Getting the foundation correct is the absolute key. We get many calls from existing SuiteCRM users where the design was wrong from the start and only later do they realise. Ensuring good design & configuration is absolutly key and will define whether your implementation is a success or failure.
Development & Integration
Rakata develops and extends SuiteCRM on a daily basis. Whether it is our Open Source Xero integration project or internal developments, integrations or extensions this is a service we provide for over 50 SuiteCRM customers and instances.
CRMs are by definition business critical. They run the business process of businesses. Rakata is trusted with the hosting and support SuiteCRM for over 50 companies. Why? We know the product, we develop the product and have friendly support engineers at the end of a phone or email to assist in any CRM issues.
The feedback we receive:
“I am contacting you to acknowledge the excellent work of one of your team members.
He has helped me out through the ’Rakata Support Calling Card’ system that I have on my laptop, on two occasions this week; the first being when I suddenly didn’t have any sound on my laptop speakers and today when I was unable to access Microsoft Forms.
To put things into context I lack confidence with IT and consider myself to be pretty hopeless so when I have to contact Rakata for technical support I am usually quite apprehensive! However, your support technician was very clear in the messages/instructions he typed to me and resolved my issues very quickly on both occasions.
I would like to offer my sincere thanks and praise for the excellent service that he has provided for me this week, and for not making me feel stupid.”
Reflections Training Academy
Number of employees:
Length of service:
CRM and Managed Service Support
Problem: Reflections are one of the UK's largest Hairdressing Apprenticeship providers in the UK with over 500 students learning at any one time. With so many student applications managing this process was proving difficult, very manually intensive and prone to mistakes. There was no way to know how many students were in the application process and at what stage they were. Reflections also have many key learner software applications once a student is on a course and each one of the would need to be set up manually. If there was a system that could manage the entire end-to-end application process and then automatically manage the onboarding of student applications that value would be huge.
Solution: Rakata deployed our CRM to manage the application process. The complex and detailed application forms are now completely digital and online, the management of parent/guardian authorisation where required is completely automated and the integration into key applications is totally seamless. These applications include PICS, Active Directory, Moodle and others. Following the successful deployment of the CRM Rakata now manage the complete Technology landscape including all website hosting, and complete IT managed services for over 200 devices including servers, routers desktop & laptops across 3 sites and all associated applications.