Our Products: Rakata CRM

RakataCRM is designed for customers within the trades who need job/task management. Rakata has been designed for customers with complex job requirements.

Features include

  • Vehicle tracking
  • Multiple and complex job scheduling
  • Complex timesheet reporting (including custom reports)
  • Complete engineer job management (Job details, Locations, time events, Worksheets etc)
  • PO management (engineers and admins can raise POs directly against jobs they’re assigned to)
  • Expense management (engineers and admins can raise expenses directly against jobs they’re assigned to)
  • Full audit of when an engineer starts, finishes and suspends the job
  • Automatic email and SMS communication for both the account and job contact for upcoming jobs
  • An unlimited number of worksheet types can be created for engineers to complete on-site (worksheets such as CP6, CP12, CD11, and CD14 are available by default)
  • Custom worksheet can be created (with our worksheet builder we can create any bespoke or company worksheet you desire)
  • Complete Office365 email and calendar integration
  • Complete integration with Xero accounting and Sage line 50
  • Mobile Android app for complete Engineer day-to-day management (use and standard Android tablet with any data SIM – no hidden costs or surprises!)
  • Full and customized quotes
  • Manage enquiries and convert them into Accounts and Jobs with a click of a button

“Before we had RakataCRM we had no technology and everything was paper-based. RakataCRM is now critical to our business allowing us to create Surveys via our Andriod APP, manage Jobs, ensure contractors are updated on their respective jobs and we have all their documentation before they are allowed on site. The support is great too, simply pick up the phone and call them!”

Matt Hickling – OpSpace Director

Our Case Studies

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Contact us to find out more and how we can assist your business.

What type of SuiteCRM customers does Rakata support?

Rakata Technology supports a wide variety of businesses that utilise SuiteCRM. These include:

  • Customers who have deployed SuiteCRM but realise they need further support to really develop and grow
  • Customers who have identified that SuiteCRM is the solution for them and would like to move forward with a UK-based partner
  • Customers who have started deployment with another SuiteCRM partner and unfortunately this has not worked out. This is an all too common phone call we receive!
  • You want or need a level of customisation which is beyond simply configuring the CRM with the studio framework and might include complete integration, bespoke reporting, mobile Integration, complex workflows etc.